Shipping policy

Processing Time

  • Ready to Ship Orders (Restock): 1–3 business days before shipment.
  • Custom Orders (Wigs & Bundles): 10-22 business days before shipment

 

All our orders usually ships with Canada Post, UPS & DHL for all domestic &  international shipping. Deliveries and are made Monday through Friday (excluding Saturdays, Sundays and public holidays).

Shipping Times (after processing):

  • Canada: 3–5 business days (via Canada Post).
  • USA: 3-8 business days (via UPS/DHL)
  • International: 5-10 business days (via DHL/UPS)

 

Note: International orders do not include duties, taxes, or customs fees. These charges are the responsibility of the customer.

 

Delivery & Liability

  • All shipments include tracking; a signature is required for wigs and bundles.
  • If you are unavailable at delivery, the courier will leave a notice for redelivery or pickup.
  • Once a package is shipped & marked delivered by the courier, MiraRawHairs is not responsible for loss, theft, or misplacement. Customers are responsible for ensuring a safe delivery location.

Important Notes

  • Shipping and processing times are separate—please add both when estimating delivery.
  • MiraRawHairs is not responsible for courier delays.
  • Custom units are final sale: no cancellations or refunds.

📩 For questions, email mirabel@mirarawhairs.com

You understand that once a unit is made, it is unique and cannot be resold, and therefore falls under a no-cancellation, no-refund policy.

Once your parcel has been delivered and marked as signed for, liability is transferred to the customer.

Please carefully read all our policies to familiarize yourself with our processes before ordering from www.mirarawhairs.com. It is our customers responsibility to read and comprehend our terms, conditions and policies before purchasing on our website.  For questions about our policies, please send an email us at mirabel@mirarawhairs.com